We challenge you to find another computer repair facility in Mount Laurel, NJ that Will Guarantee Their Work Like We Will!
Our Unique 10 Step Repair Procedure
We’re out to change your mind about what getting your computer serviced should be like. We’ve got the best computer repair facility in Mount Laurel, NJ and the surrounding areas, period.
Before we touch a thing on your computer, we start out by listening to you and what you have to say about the problem! Our experience guides us to asking questions that will help pinpoint what the problem is. The root cause of the problem may not be what you think or have been told, which often times ends up saving you lots of money.
Upon arriving for your appointment, we then start our process…
- We’ll document exactly what you tell us you are experiencing – listening for all the details and symptoms.
- Then, we’ll assign one of our technician’s that is best suited to your computer’s particular problem, based on his/her experience.
- We will examine your computer to determine if we can see, hear, or experience what you’ve described.
- Then, we start our exclusive 15 point inspection process. We look at the entire computer inside and out. This process prevents us from missing the ‘root cause’ of the problem, and prevents return visits to ‘fix it right’. As we go through the Computer Housecalls Inspection that checks out over 15 different hardware and software areas of your computer. We rank them as Needing Immediate Attention, Recommended, or Acceptable.
- At this point, we call you with our estimate based on what we’ve uncovered so far, before we begin the repair process. We’ll make sure to get a hold of you somehow, we’ll call your cell, e-mail you, or if necessary, fax you so we discuss what we found with you directly.
- We won’t begin the repair process until you’re comfortable with what we’re going to do, and thoroughly understand what the repairs and process will be, and the costs involved. Then and only then, do we begin the repair work. By doing this we’re 100% more efficient than others in our industry, and we can complete 99% of our repair work in one day.
- Once we’ve got your approval for any necessary work, we’ll give you an estimate of the expected time when you can plan on picking up your computer.
- After all this, now, finally, our expert technicians go to work, fixing and maintaining your computer, guaranteed to do it right the first time.
- Once the repairs are completed, a test is performed, in our shop on our electronic equipment to ensure it was done right.
- Finally, we’ll give you a call and let you know your Computer is ready and make any necessary arrangements with you to pick it up.
When we say we’re the BEST computer repair facility in Mount Laurel, NJ and the surrounding areas, we mean it!